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Additional Note
If your pet has an allergy, please let us know through the additional comment in the Cart Section when selecting your plan. We will substitute that treat for something equally tasty.
The One Year Alert Combo pack combines a year supply of Ammonia Alert® (1 card) and pH Alert® (1 card and 1 replacement sensor). Ammonia Alert® and pH Alert® are almost half the size of competing products. At 1.5" x 2.5", they are small, clear, and unobtrusive, so they won't detract from the view of your aquarium. Simply place Ammonia Alert® and pH Alert® visibly anywhere in the aquarium or filter. It’s that easy. No chemicals or test procedures are required. Ammonia Alert: Ammonia Alert's® sensor changes reversibly from yellow to green to blue, relative to the ammonia concentration. It detects less than 0.05 mg/L (ppm) free ammonia and alerts you to the #1 killer before any sign of stress. The presence of the free ammonia is detectable continuously with a response time of about 15 minutes. Response to decreasing ammonia is slower, requiring about 4 hours to go from TOXIC to SAFE on removal of ammonia. Marine or freshwater use. pH Alert: pH Alert® is a unique color device designed to be placed in the aquarium or filter and monitor pH continuously. A sensor changes color reversibly from yellow to orange to red alerting you to shifts in pH levels between 5.4 and 8.0. When first put in service, pH Alert® response time will be about 30 minutes. Thereafter, pH shifts will register within ten minutes. Freshwater use only. •Ammonia Alert: Care: No care is required beyond removing algae with a clean, soft material. Avoid touching the sensor with fingers, since skin oils can damage it. Do not use bleach, soap, detergents or hard objects to clean the sensor. Some dye medications may discolor the sensor. Sensitivity improves with age, provided the unit is not allowed to dry out, however, drying does not permanently impair the unit. For maximum sensitivity, the unit should be read under natural daylight or daylight simulating light. Red enhancing light minimizes green and blue hues, decreasing the apparent sensitivity of the unit. The response of the unit may be checked by holding it briefly over the mouth of an ammonia bottle: color should develop rapidly. •pH Alert: Care: No care is required beyond removing algae with a clean, soft material. Do not use bleach, soap, detergents or hard objects to clean the sensor. Some dye medications may discolor the sensor. For maximum sensitivity, the unit should be read under natural daylight or daylight simulating light. Replacing the Sensor: Sensor exhaustion is indicated by a visible fading or washing out of sensor color. Once the sensor is exhausted, peel off adhesive backing of the included replacement sensor and apply to pH Alert®. Avoid touching the sensor with fingers, since skin oils can damage it. Tweezers are recommended if possible.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship virtually to any address within US. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order Placement and Confirmation:
When placing your order on our website, select the "Pick Up In-Store" option at checkout. You will receive an email confirmation once your order is successfully placed.
Pickup Notification:
We will notify you via email when your order is ready for pickup. Please wait for this notification before coming to the store.
Pickup Location:
Your order will be available for pickup at our store located at 751 Port America Place suite 420, Grapevine, TX, 76051 . Store hours and contact information can be found on our website.
Pickup Timing:
Your order will typically be ready for pickup within 48 hours of order confirmation unless any other problem arise in which case you will be notified via email. Please wait for the notification before arriving for pickup.
Identification and Confirmation:
When picking up your order, you may be required to provide a valid photo ID and the order confirmation email (digital or printed) for verification.
Authorized Pickup:
If you are unable to pick up the order yourself and wish to designate someone else to pick it up on your behalf, please ensure that they have a copy of the order confirmation email and a copy of your photo ID for verification.
Order Changes:
Any changes to your order, such as modifications or cancellations, must be requested before the designated pickup time. Please contact our customer service for assistance.
Hold Period:
Your order will be held for pickup for 7 days from the time you receive the pickup confirmation notification. After this period, your items may be restocked, and your order may be canceled.
Items Inspection:
Please inspect your items upon pickup. If you discover any issues with your order, kindly notify our store staff immediately for assistance.
Returns and Exchanges:
Our standard return and exchange policies apply to items picked up in-store. Please refer to our Returns and Exchanges policy for more information.
Modification and Termination:
We reserve the right to modify or terminate the Buy Online, Pick Up In-Store service at any time without prior notice.